Delivery Policy
At Jewels by Gems and Minerals, we take great pride in ensuring that your precious purchase reaches you safely, securely, and on time. Every order is handled with the utmost care and attention, from our studio to your doorstep.
Order Processing Time
- All confirmed orders are processed within 2–5 business days (excluding weekends and public holidays).
- Custom-made or personalized jewellery may require additional time for crafting; estimated delivery timelines will be communicated at the time of purchase.
- Once your order has been shipped, you will receive an email or SMS with your tracking number and courier details.
Shipping & Delivery Time
- Usually delivered within 7–10 business days after dispatch & depending on the destination.
- Delivery timelines may vary during festive seasons, promotional events, or due to unforeseen logistics delays.
Shipping Partners
We partner with reliable and reputed courier services such as to ensure secure and timely delivery of your jewellery
Shipping Charges
- Free shipping is available on orders above [₹ / $ amount].
- Orders below this amount will incur a nominal delivery fee, displayed at checkout.
- International shipping rates are calculated at checkout based on location and order value.
Address & Delivery
- Please ensure your shipping address and contact details are accurate at the time of placing your order.
- Once an order has been dispatched, we are unable to redirect it to another address.
- If you are unavailable at the time of delivery, our courier partner will attempt re-delivery or contact you for coordination.
Packaging & Security
Every jewellery item is packaged in tamper-proof, elegant boxes to ensure its safety and presentation.
We also include an authenticity certificate and invoice with each purchase.
Delays & Exceptions
While we strive to meet all delivery timelines, certain circumstances—such as weather conditions, customs delays, or unforeseen events—may cause delays. In such cases, our team will keep you informed promptly.
Contact Us
If you have any questions regarding your delivery, please contact our Customer Care Team at:
📧 Email Address: contact@jewelsbygemsandminerals.com
📞 Contact Number: (213)-807-4028
