FAQ

Getting Started

  • Yes. All our gemstones and jewellery pieces are 100% authentic and certified. Our jewellery is authentic and hallmarked as per government standards. Our diamond and gemstone pieces come with certificates of authenticity from reputed gemological laboratories
  • Absolutely! We specialize in custom-made jewellery. Whether you want to design your dream engagement ring, re-imagine a family heirloom, or create a unique gemstone piece, our design experts will work closely with you to bring your vision to life.
  • Yes. We offer resizing, polishing, and repair services for most of our jewellery items. You can visit our store or contact our customer support team to arrange a service appointment.
  • Our collection includes a wide range of fine jewellery from rings, necklaces, earrings, and bracelets to exclusive gemstone pieces. We also feature bridal sets, men’s jewellery, and birthstone collections, perfect for every occasion. Our collection features pieces crafted in gold, silver, platinum, and diamond, along with precious and semi-precious gemstones
  • If you’re shopping online, we offer high-resolution images, videos, and 360° views of our jewellery to help you make an informed decision. For in-store visits, you can explore our entire collection and consult with our experts before purchasing.
  • Yes. All our precious and semi-precious gemstones come with recognized gemological certificates (such as GIA, IGI, or SGL) verifying their authenticity, quality, and characteristics.
  • You can use our online ring size guide or visit our store for a professional measurement. If you’re still unsure, our support team can help you find the perfect fit before placing your order.
  • To maintain your jewellery’s brilliance:
    • Store each piece separately in a soft pouch or box.
    • Avoid direct contact with perfumes, lotions, or chemicals.
    • Clean gently with a soft cloth or mild soap solution. For gemstone or gold jewellery, professional cleaning once a year is recommended.
  • You can easily book an appointment online through our website or call us at (213)-807-4028. Our jewellery consultants will be happy to assist you with personalized advice or design consultations.
  • Our team is here to assist you! You can reach us via: 📧 Email: contact@jewelsbygemsandminerals.com 📞 Phone: (213)-807-4028